Give your Enterprise Uninterrupted Access to Dedicated Technical Expertise
Support and Maintenance Designed for Simplicity and Not Complexity
Support Formulation
Beyond the Code,
all-encompassing License Benefits
Graphite Grid's comprehensive license plan is curated to integrate seamlessly into your enterprise workflow.
Each license has a full year of dedicated technical support, updates, upgrades, and access to the latest releases. After 12 months, easily renew your license to continue receiving unwavering support, the latest feature updates, and cutting-edge performance enhancements, ensuring your business stays ahead of the curve.
Engineered for excellence — Graphite Grid is your partner in the relentless pursuit of perfection.
Ways to Raise Support & Feature Requests
Github
With your Graphite Grid purchase, you receive 12 months of technical support.
License holders gain access to our private GitHub repository to address and track support issues or propose feature requests. Please note you must be logged into GitHub and already have access to the Github repository.
Refer to our support protocol in our documentation for guidelines on submitting new issues. If you already know the process, please proceed to open a new issue directly.
As a license holder requiring confidential assistance, please fill out a support request form or email us at support@1771technologies.com.
In your email, include your company name and unique customer ID for prompt service.
Community Support Channels
Developers assessing Graphite Grid without licenses can discuss their experience, ask questions, or suggest features on Reddit, Stack Overflow, or YouTube. Just be sure to tag your discussion thread in line with our support protocol so we can easily find it and participate.
We welcome engagement from prospective community members, though response times may vary as priority is given to license holders.