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Getting Support

Getting Support

1771 Technologies is committed to providing comprehensive support and continuous maintenance for LyteNyte Grid. This guide outlines the various support channels available to you, ensuring you can get the assistance you need quickly and efficiently.

Primary Support Channels

GitHub Issues

The fastest and most direct way to get support is through our public GitHub repository. Our development team actively monitors these issues and responds promptly.

Email Support

For license holders, you can also reach us directly at support@1771technologies.com.

Client Portal

License holders can access our confidential support request form through the Client Portal.

Support for License Holders

As a LyteNyte Grid license holder, you have access to priority support services based on your plan:

Available Support Plans

  • LyteNyte Grid Developer Pro
  • LyteNyte Grid Organization

Types of Support Incidents

When submitting a support request, please specify the type:

  • Standard Support Request: For bug fixes or general assistance
  • Feature Request: For suggesting new features or improvements
  • Priority Support Request: For expedited assistance (Organization license holders only)
  • Critical Support Request: For urgent issues affecting production (Organization license holders only)

Required Information

Please include the following in all support requests:

  • Your unique customer identifier (found on your purchase invoice)
  • Your current support plan
  • Detailed description of the issue or request
  • Steps to reproduce the problem (if applicable)

When raising a support request on GitHub, select one of our pre-configured issue templates to streamline the process and ensure you provide all necessary information.

Before You Submit

Before opening a new issue, we recommend searching our GitHub repository to check if your issue has already been reported or resolved. Duplicate issues may be closed but won't count against your support request allowance under our EULA.

Creating Effective Bug Reports

Minimal Reproductions

For issues requiring code fixes, a minimal reproduction is essential. You can:

  1. Create a StackBlitz Demo with the problematic code
  2. Provide detailed, step-by-step instructions to reproduce the issue
  3. Include relevant code snippets, error messages, and screenshots

Issues with clear reproductions are significantly more likely to be resolved quickly. Without a reproduction, troubleshooting may be delayed.

Community Support Channels

Stack Overflow

We actively monitor Stack Overflow for LyteNyte Grid questions. For maximum visibility, tag your questions with:

  • 1771technologies
  • lytenytegrid
  • lytenyte

Social Media

Connect with us on our social platforms for updates, tips, and community support:

Reddit Communities

Our team participates in several development-focused subreddits. Post your questions in any of these communities for assistance:

Other

For more information about our support policies, please refer to our Support page and EULA.